Q: “How do I check the status of my order?”
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❤️TIPS: All goods are authentic. with genuine patents. counterfeit must be investigated! Customers. please identify our products.
🖤 One Swipe to Brighter. Firmer Eyes 🖤
The Under-Eye Balm That Does More Than Just Moisturize
✨ Key Selling Points
🔬 REBORNIC™ Patented Complex
Clinically developed to boost calcium absorption 🦴. helping rebuild firmness and elasticity in delicate under-eye skin.
🌟 Dual-Action Formula
Brightens dark circles 🌑 while refining skin texture—solving two major concerns in one go.
💊 Vitamin D + Ionized Calcium
A power duo that strengthens the skin barrier 💪 and supports visible lifting effects.
💧 Balm-to-Skin Texture
Melts into skin effortlessly—non-greasy. non-sticky. and breathable 🌬️. Perfect under makeup!
🧪 Sensitive Skin Approved
Gentle on the most delicate skin 👶. Clinically tested. non-irritating. and fragrance-free.
🎯 Compact & Convenient
Portable 9g twist-up stick—mess-free. travel-friendly 👜. and perfect for touch-ups anytime.
Q: “How do I check the status of my order?”
Order status can be checked at Dr.Melaxin website [My Account > Order History]
Q: “I would like to get a refund. what should I do?”
Backed by our research team, we guarantee a 100% worry-free refund.
[Dr.Melaxin 100% Refund Policy]
[Conditions Where 100% Refund is Not Applicable]
* Important Notes
Q: “I would like to change or cancel the product option”
If you want to change the product or cancel the order,
Please reach out to our Customer Service Team for assistance, and we will provide guidance with care.
Q: “I would like to get a refund. How do I do it?”
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Q: "The order was suddenly canceled."
Sometimes, orders can be canceled automatically if the card information does not match or the order is recognized as having suspected fraudulent activity or unauthorized information provided.
[A way to solve recurring problems]
1. Delete cookies and caches on the site, completely reboot the browser.
2. Enter a valid card number.
-Cardholder name: Enter your name exactly as it’s written on your card
-Expiry date: Enter a valid card expiry date (MM/YY)
-Security code: Enter the CVV or security code on your card
3. Place a different order by matching the shipping and billing address as the same.
Nevertheless, if you can't order, please contact the customer center and we'll respond quickly.
Q: “I would like to know the shipping schedule for the product.”
We aim to ship (dispatch) orders placed before 11:59 PM on weekdays within 1-2 business days during non-sale periods.
Please note that orders placed on weekends (public holidays) will be shipped on the next business day.
Q: “I would like to know how long it takes for my order to be shipped out and the total shipping period.”
Generally, the delivery will be completed within 1~3 business days from the ordering date.
* The arrival date may change depending onthe shipping company's situation.
Once the delivery begins, you can track the process via email with a tracking number.
You can track your order by using the tracking number provided in the delivery notification sent when the product is dispatched or by visiting Dr.Melaxin Mall.
[CS CENTER - Track Your Order - Track]
[My Account - Order number - Track Shipment]
Q: “I would like to know what to do if I cannot find out my package marked as delivered.”
If the delivery status shows as [Delivered],
but you haven't received the product, please check the following:
If the issue cannot be resolved through a proxy, delegated location, or courier,
please contact our Customer Service Team
We will promptly assist you after confirming with the courier company.
Q: “The product is missing or something else has arrived”
Did you not receive some of the items you ordered?
We sincerely apologize for the inconvenience.
Please take photos of the exterior of the received parcel and the items you did receive.
Contact our Customer Service Team with the photos,
and we will assist you after confirming the situation.
Q: “A damaged/defective product has arrived”
For exchanges,
it's possible only for the same product as purchased. If you need to change options,
please proceed with a return and make a new purchase.
In case of defects or damages to the product, Dr. Melaxin will cover the shipping fees.
If you choose to connect with our Customer Service Team,
please take photos of the exterior of the received parcel and any damaged or faulty items.
Providing these photos will enable us to expedite the verification process.
This is the best thing I ever bought. No need to remember creams, etc. This is on my nightstand so I never forget. And easy peasy! Skin is soft and not greasy.
Love it. Really seems to be moisturizing and helping with lines
I have been using for over 2 weeks. Haven't really noticed a difference in my skin. It does go on nice and is fragrance free which I do like.
Love this stuff it dose what it says it will do and it’s affordable
Love this
